Return Policy

If you need to return or exchange an item, please call one of our representatives at 1-800-255-3505 to coordinate the return and obtain a Return Goods Authorization (RGA) number. Some important things to note:

• We accept returns and exchanges within 30 days of receipt.
• Items returned must be in new condition, with no evidence of usage, damage or wear.
• Defective items or items sent to you in error will be exchanged or refunded in full.
• Items returned to us as “refused delivery–return to sender” will have the return shipping deducted from the refund amount.
• Items returned after 30 days may be subject to a 25% restocking fee.
• Have a warranty claim? Just call one of our representatives at 1-800-255-3505 and we’ll be happy to help.
• Please allow 24-48 hours from the time the item is received for the credit to appear on your account.



1. To initiate a return, please call our team at 1-800-255-3505 to obtain a Return Goods Authorization Number (RGA).
2. Package the item and make sure to indicate your Return Goods Authorization Number on the outside of the box.
3. Ship it to the following address:

Refunds

Once we have received your return, conducted an inspection of the item(s), and verified that your return meets the above guidelines, a refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of a product defect or our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to Prime-Line will not be processed for return. Items not purchased from primelineparts.com will not be accepted.



Labor

We are unable to refund any labor costs incurred by you or the installer of the products purchased at this website.



Damaged Products

If your product was received damaged, please contact our customer service team at 1-800-255-3505 and we will work with you to exchange or replace the affected parts.



Questions?

If you have any questions, please don't hesitate to contact us at customerservice@primeline.net or call us at 1-800-255-3505 Monday thru Friday 6am to 5pm Pacific Time.