There is currently an active product recall for select glass door knob sets sold under the Defender Security, Gatehouse and Reliabilt brand names from February 2022 through April 2023. There have been instances of door knobs sold during this period breaking during or shortly after installation.
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E 2279 Brass Finish
E 2279-L Brass Finish
E 2328 Chrome Finish
E 2536 Satin Nickel Finish
E 2536-L Satin Nickel Finish
E 2537 Classic Bronze Finish
E 2537-L Classic Bronze Finish
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E 2317 Brass Finish
E 2750 Satin Nickel Finish
E 2797 Matte Black Finish
Mortise Lock Set
E 2311 Brass Finish
E 2496 Satin Nickel Finish
E 2497 Classic Bronze Finish
Out of an abundance of caution, we are recalling all the glass door knobs sold in the time period and are issuing full refunds to consumers. For more information and recall processing, please complete the contact form below or call 1-855-839-9555 Monday thru Friday from 6am to 5pm Pacific Time or email here.
Consumers who have affected doorknobs can receive a refund in the form of a prepaid Mastercard (or in Canada a retailer gift card) for each pair of the doorknobs.
Completely extend seamless quality vectors, then completely maintain bricks-and-clicks growth strategies, then enthusiastically incentivize exceptional opportunities.
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